We look after you from the get-go
We know switching between veterinary practice management software can be quite a headache but we promise to make the process as quick, easy and pain-free as possible. Once you’re on board, our friendly, experienced PMS team are just a phone call away to resolve any queries there and then. If you prefer, we also have a quick & easy portal where you can raise support tickets.
Switching – Your Deployment Roadmap
We’ll make sure your migration to our Veterinary Practice Management Software is seamless and will appoint your very own specialist Project Manager to be with you every step of the way! We’ll begin with gathering information on your previous software and making a copy, allowing you to carry on working on your old system while we estimate a transition / implementation timeframe. We call this your Deployment Roadmap.
Let’s Start Training
We provide full training for you and all your staff. Don’t worry, we won’t bore you with unnecessary developer talk, we provide fun, friendly and useful training, delivered in a way that really helps you to use and understand our VetIT veterinary practice management software system.
Whilst VetIT is a simple and straight forward system to use, not all the functionalities will be mastered in one go. Our team will be here whenever you need us, to make sure you’re using the software to its full potential to benefit your practice.
Where To Train?
Want to train in person? No problem. Depending on the size of your practice we will train you at your practice or either of our offices in Wiltshire or South Wales. Our core training can usually be covered in one day.
We also offer webcast-based training which is useful for recap training and to cover any new system functionality updates as and when they’re released. You can either join a live session or watch an earlier session which has been recorded, depending on what suits you.
Need Help To Verify Your Connection?
As with any web-hosted application, you’ll need a reliable broadband internet connection fast enough to support your usage pattern. But don’t worry, we can help verify the connection. Each computer accessing VetIT from each of your practice locations will require some bandwidth, so how fast your connection needs to be depends very much on how many concurrent users you will have. We can perform more detailed tests, but to understand the speed of your current connection, here’s a couple of quick and recommended free tools:
Speedtest.net – provides a good, visual speed test of your current connection.
SamKnows.com – provides some excellent tools to help you determine the quality and speed of services available at your location(s).
Even More Support!
As well as everything we’ve mentioned, you can also expect from us:
- Unlimited online training as your team grows with no hidden costs
- Remote access arranged when you need it
- Our system infrastructure is supported 24/7
- Your support team are on hand 9.00-5.30
- No waiting around for engineer visits to make fixes
- Our secure back-up is carried out in different locations
- We have our own servers with UKFast hosts
