How we support you
We understand that selecting or changing practice management software can be a challenging task. However, we have designed our business to ensure that we provide support from the initial demo to implementation, launch, and beyond. Our knowledgeable and approachable PMS team is always available to assist you and resolve any concerns you may have.
Our Technology Consultant will guide you through the adoption process of our PMS, ensuring a seamless transition. For existing practices, we make a copy of your previous software to prevent interruptions and create a Deployment Roadmap. For new practices, our consultant will establish your requirements and build an implementation plan.
How good is your connection?
Our web-hosted PMS requires a reliable broadband internet connection that can support your usage pattern. To determine the speed of your current connection, we recommend using free tools like Speedtest.net and SamKnows.com.
The required bandwidth depends on the number of concurrent users accessing VetIT from each practice location. For more detailed tests, our team can assist you in verifying your connection.
In person and online training
We provide comprehensive training to ensure you get the most out of our PMS. Our trainers keep the ‘tech talk’ to a minimum and deliver engaging, useful sessions. Training can be held at your practice or at one of our offices in Wiltshire or South Wales, depending on the size of your practice. Core training can typically be completed in one day, but we also offer online training for deeper dives into specific features or for recaps. You can join these sessions live or catch up on-demand at your convenience. Our team is always available to assist you in using the software to its full potential to benefit your practice.
Just a reminder…
Our goal is to help you deliver exceptional animal care and to do this we also promise:
- Unlimited online training as your team grows with no hidden costs.
- Remote access arranged when you need it
- 24/7 supported system infrastructure
- Your support team are on hand 9.00-5.30
- No waiting around for engineer visits to make fixes
- Our secure back-up is carried out in different locations
- We have our own UK servers.
Meet our VetIT team
Our friendly team are ready and waiting to help. To find out more about who you’ll be working with, visit our team page.